A voice agent that answers your phone 24/7, books appointments, and qualifies callers in natural English or French — so you never miss a lead, even after hours.
Picks up 24/7 so no lead goes to voicemail or a competitor.
Books Appointments
Checks availability and schedules calls or visits straight into your calendar.
Bilingual (EN/FR)
Handles callers in natural English or French — useful across Canada.
After-Hours Coverage
Captures and qualifies leads nights and weekends when you are closed.
Logs to Your CRM
Every call summary, contact, and outcome lands in your CRM automatically.
Natural Conversation
Trained on your business so it sounds like your team, not a robot menu.
Transparent Pricing
This service typically costs:
$1,997 - $12,000+
Unlike other consultants:
No hidden fees
All-inclusive packages
Fixed-price guarantee
What You Get
Voice agent trained on your business and FAQs
Appointment booking into your calendar
English and French support
Call routing and escalation to a human when needed
CRM logging of calls, contacts, and outcomes
A dedicated phone number or your existing line
Full handover — no lock-in
Setup in 2–6 weeks
How a voice agent project runs
01
Define the call flow
We write down how a call should go: the greeting, the questions callers ask, what the agent may answer from your approved content, and what must always go to a person.
02
Connect the line and your tools
The agent runs on a dedicated number or on calls forwarded from your existing line. Bookings go into your calendar, and call summaries go to your CRM or email.
03
Set the notices and rules
Callers are told they are speaking with an AI assistant. Call recording, retention and consent wording are set with you under Canadian privacy rules. This is not legal advice.
04
Test with real calls
Your team and sample callers phone it. We tune wording, handoff rules and the languages we have agreed to support before it takes live calls.
05
Launch and review
After launch we review call logs with you, fix the questions it missed and adjust. Monthly care is optional.
AI voice agent vs answering service vs front-desk staff
Category-level comparison. The right choice depends on call volume, how predictable the questions are and how much judgement calls need.
AI voice agent vs answering service vs front-desk staff
Option
How calls are handled
Strengths
Trade-offs
AI voice agent (built for you)
Answers from your approved content, books into your calendar, logs to your CRM.
Answers immediately at any hour and handles many calls at once.
Can misunderstand unusual requests; needs good source content and a human fallback.
Live answering service
Human operators follow a script and take messages or transfer calls.
Human tone and flexibility on unusual calls.
Cost usually scales with call volume; limited access to your systems.
Front-desk or virtual receptionist
A person answers calls and handles related tasks.
Judgement, relationships and in-person tasks.
Limited hours and coverage gaps; salary or contract cost.
What we need from you
Your hours, services and booking rules
Approved answers to the questions callers ask
Access to the calendar, CRM and phone provider
What stays with a person
Emergencies and complaints
Quotes, pricing exceptions and commitments
Anything outside the approved content
Limits to expect
Voice AI can mishear on noisy lines or with unfamiliar names, so every flow has a human fallback and callback capture
Phone-carrier and number-porting details vary by provider
We do not promise a call-answer rate or a specific lead volume
For the phone side of the job, yes. An AI receptionist answers every call, greets callers, answers common questions from content you approve, books or reschedules appointments, takes messages and transfers calls to a person when needed. It does not replace in-person front-desk work, and we set clear rules for when a caller is handed to your team.
That depends on the telephony and AI providers used for your setup, so we document where audio, transcripts and bookings are stored before launch and do not promise a data location we have not confirmed for your project. If calls are recorded or transcribed, the agent should say so at the start. Check the requirements that apply to your business with your own adviser.
Brainfy AI works as a voice AI agency for small and mid-sized businesses: we design the call flow, configure and test the agent against your real questions, connect it to your calendar and CRM, and hand over documentation and the ability to pause it.
An automated phone agent that answers your business phone with a natural-sounding voice, answers common questions from content you approve, books appointments and takes messages, then logs the call. Unlike a script-reading call centre it can handle many calls at once at any hour.
Yes. Service businesses that miss calls while busy, such as clinics, trades and salons, are a typical fit. We work remotely across Canada, including Calgary, Vancouver, Toronto and Montreal, and set the agent up around your hours, services and calendar.
Yes. The agent is configured around your services, FAQs, booking rules and handoff rules rather than a generic script. Scope and a fixed price are agreed before build.
Voice agents are scoped within our package model — typically from the Growth tier ($3,997) upward depending on call volume, integrations, and languages, plus a monthly care plan. We confirm exact pricing on your discovery call.
No. We train the agent on your business and use natural-sounding voice models so callers get a smooth, conversational experience, with a clear path to reach a human.
Yes — you set the rules for when a call should escalate to you or your team, and the agent hands off cleanly with context.
Yes. We configure an opening notice so callers know they are speaking with an AI assistant, and set recording and retention wording with you. This is not legal advice, so confirm your obligations for your province and industry.
It takes a name, number and reason for the call, tells the caller someone will follow up, and sends you the summary. You choose which situations transfer to a person immediately.
Usually yes: calls are forwarded from your current line to the agent, or you can use a dedicated number. The exact setup depends on your phone provider and is confirmed during scoping.
Yes. We support natural English and French conversations, which matters for serving customers across Canada.